FORTEZZA GLASS HARDWARE

At Fortezza Glass Hardware, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we’re here to help.

Eligibility for Returns

  • You may request a return within 30  days of receiving your order.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase (invoice or order number) is required.

Non-Returnable Items

  • Custom-made or special-order products.
  • Items marked as “Final Sale”.
  • Products that show signs of installation or damage.

Return Process

  1. Contact our customer service at 941 225 9701 / sales@comarval.com to initiate your return.
  2. Once approved, you’ll receive return instructions.
  3. You are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • After receiving and inspecting the returned product, the payment method used will be verified. Only payments made in cash or via Zelle are refunded; if the payment was made with a card or through QuickBooks, you will receive the amount as credit for a future purchase.
  • Shipping costs are non-refundable unless the return is due to our error.

Defective or Damaged Products

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement at no additional cost.

Exchanges

At this time, we do not offer direct exchanges. You may return the original product and place a new order.